Auckland Home Solutions

Emergency & Urgent Repairs

Quickly and easily report any issues with your home. Our dedicated repairs team is here to ensure your property is safe, comfortable, and well-maintained.

Emergency Repairs

These repairs will be carried out in 4 hours

Urgent Repairs

These repairs will be carried out within 7 working days

Routine

These repairs will be carried out within 28 working days

Tenants, family members and support staff can report repairs to us:
By telephone: 0191 6500988
By Email: auckland@ilex-compliance.com
More information regarding repairs and maintenance can be found in our Tenancy Agreements and Tenants’ Handbook.

Ready to Report an Issue?

Not sure if something needs reporting? Here are some common issues we can help with:

What Classifies as an Emergency?

We attend to these issues within 24 hours to ensure your safety

Total Loss of Power

Complete loss of electricity in your home (please check if there is a general power cut in your area first).

Uncontainable Leaks

Burst pipes or major water leaks that cannot be stopped and are causing flooding or electric danger.

Insecure Property

A broken external door or ground-floor window that cannot be locked, leaving your home vulnerable.

Total Heating Failure

Complete loss of heating during the winter months (October – March), especially if there are vulnerable people in the home.

Home Care & Safety Tips

Keep your home safe and comfortable with our helpful guidance

Fire Safety

Your safety is our priority. Test smoke alarms, keep exits clear, and stay aware to protect yourself and your neighbours.

Damp & Mould

Keep your home dry and healthy. Improve ventilation, wipe condensation, and act early to prevent damp and protect your living space.

Staying Safe in Your Home

Stay safe and confident at home with simple habits like keeping spaces clear, checking alarms, and using utilities responsibly.

Not sure if something needs repairing?

It's always best to let us know. Our friendly team is here to help and advise you on any concerns about your home.

How can we help?

We understand how vitally important it is to listen to the queries, demands and preferences of our tenants.
If you need information, or to raise a concern, please get in touch.




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