Emergency & Urgent Repairs
Emergency Repairs
These repairs will be carried out in 4 hours
Urgent Repairs
These repairs will be carried out within 7 working days
Routine
These repairs will be carried out within 28 working days
Ready to Report an Issue?
What Classifies as an Emergency?
Total Loss of Power
Complete loss of electricity in your home (please check if there is a general power cut in your area first).
Uncontainable Leaks
Burst pipes or major water leaks that cannot be stopped and are causing flooding or electric danger.
Insecure Property
A broken external door or ground-floor window that cannot be locked, leaving your home vulnerable.
Total Heating Failure
Complete loss of heating during the winter months (October – March), especially if there are vulnerable people in the home.
Home Care & Safety Tips
Fire Safety
Your safety is our priority. Test smoke alarms, keep exits clear, and stay aware to protect yourself and your neighbours.
Damp & Mould
Keep your home dry and healthy. Improve ventilation, wipe condensation, and act early to prevent damp and protect your living space.
Staying Safe in Your Home
Stay safe and confident at home with simple habits like keeping spaces clear, checking alarms, and using utilities responsibly.
Not sure if something needs repairing?
It's always best to let us know. Our friendly team is here to help and advise you on any concerns about your home.
How can we help?
If you need information, or to raise a concern, please get in touch.
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