Report A Repair

Auckland Home Solutions

Quickly and easily report any issues with your home. Our dedicated repairs team is here to ensure your property is safe, comfortable, and well-maintained.

Emergency Repairs

These repairs will be carried out in 4 hours

Urgent Repairs

These repairs will be carried out within 7 working days

Routine

These repairs will be carried out within 28 working days

Tenants, family members and support staff can report repairs to us:
By telephone: 0191 6500988
By Email: auckland@ilex-compliance.com
More information regarding repairs and maintenance can be found in our Tenancy Agreements and Tenants’ Handbook.

Ready to Report an Issue?

Not sure if something needs reporting? Here are some common issues we can help with:

What should I report?

Understanding common hazards helps you take the right preventive action

Leaks or water damage

Heating or hot water problems

Electrical faults

Broken fixtures or fittings

Home Care & Safety Tips

Keep your home safe and comfortable with our helpful guidance

Fire Safety

Your safety is our priority. Test smoke alarms, keep exits clear, and stay aware to protect yourself and your neighbours.

Damp & Mould

Keep your home dry and healthy. Improve ventilation, wipe condensation, and act early to prevent damp and protect your living space.

Staying Safe in Your Home

Stay safe and confident at home with simple habits like keeping spaces clear, checking alarms, and using utilities responsibly.

Not sure if something needs repairing?

It's always best to let us know. Our friendly team is here to help and advise you on any concerns about your home.

How can we help?

We understand how vitally important it is to listen to the queries, demands and preferences of our tenants.
If you need information, or to raise a concern, please get in touch.

Fire Safety

Basic Fire Safety Tips:
+ Test your smoke alarms monthly to make sure they are working.
+ Keep hallways, stairways, and exits clear of clutter.
+ Do not overload plug sockets or use damaged electrical cables.
+ Always switch off cooking appliances after use.
+ Never leave candles or open flames unattended.

When to Report to AHS:
+ If your smoke alarm is not working and replacing the battery does not help.
+ If you notice faulty wiring, burning smells, or sparking outlets.
+ If fire doors do not close properly or are damaged.

How We Can Help:
When you report a fire safety concern, our team will arrange an inspection and ensure that the necessary repairs or replacements are carried out promptly. We will work with you to make sure your home remains compliant with fire safety standards.

Closing:
Your safety is our priority. Following basic fire safety steps protects not only your home but also your neighbours. If you have any concerns, don’t wait — contact Auckland Home Solutions for support and guidance.

How to Deal with Damp & Mould in Your Home

Damp and mould are common issues in homes, but if left untreated, they can affect your health and damage your living space. At Auckland Home Solutions, we want to help you understand the causes of damp and mould, and what you can do before requesting a repair.

Causes of Damp & Mould:
+ Poor ventilation in rooms like kitchens or bathrooms.
+ Condensation from drying clothes indoors.
+ Leaks or damage to pipes, roofs, or windows.

Steps You Can Take:
+ Open windows regularly to allow fresh air to circulate.
+ Wipe away moisture from windows and walls.
+ Keep furniture slightly away from walls to improve airflow.
+ Avoid drying clothes directly on radiators.

When to Report to AHS:
+ If mould continues to return after cleaning.
+ If you see large patches of damp spreading on walls or ceilings.
+ If there is a leak you cannot stop.

How We Can Help:
When you report damp or mould, our repairs team will assess the property, identify the cause, and arrange the necessary repair work to resolve the issue safely.

Closing:
Your home should be safe, comfortable, and healthy. If you are worried about damp or mould, don’t wait — follow the steps above and contact us for further support.