Help & Advice

Auckland Home Solutions

Supporting safer homes through guidance and preparedness

Practical Help & Advice

At Auckland Home Solutions, we aim to support residents and partners by sharing clear, practical guidance that helps people stay safe, informed, and confident in their homes. Our Help & Advice resources are designed to reflect best practice across the social housing sector and respond to real-life needs.

We focus on providing useful information, signposting support, and encouraging positive outcomes for individuals and communities. Everything we share is guided by our commitment to responsible housing, wellbeing, and long-term stability.

Keeping Tenants Safe

Because many of our tenants are vulnerable, we make safety and security a top priority. We provide clear, practical guidance—such as always locking doors when leaving home and checking identification for unexpected visitors—to help tenants feel secure. Our staff are also available at any time to answer security-related questions or concerns.

Tenant Responsibilities

Each tenancy agreement clearly sets out tenant responsibilities, including expected behaviour, payment of rent and household bills, and how to report any damage or maintenance issues. By ensuring problems are reported promptly, we can carry out the necessary repairs and keep homes safe, comfortable, and well maintained.

Emergencies and Repairs

In the event of an emergency, tenants should first contact their Care Provider or Support Worker, who will act quickly to resolve the situation. For urgent repairs, we guarantee a response within 24 hours. To provide extra peace of mind, tenants are also given a list of useful contact numbers.

How can we help?

We understand how vitally important it is to listen to the queries, demands and preferences of our tenants. If you need information, or to raise a concern, please get in touch.

Fire Safety

Basic Fire Safety Tips:
+ Test your smoke alarms monthly to make sure they are working.
+ Keep hallways, stairways, and exits clear of clutter.
+ Do not overload plug sockets or use damaged electrical cables.
+ Always switch off cooking appliances after use.
+ Never leave candles or open flames unattended.

When to Report to AHS:
+ If your smoke alarm is not working and replacing the battery does not help.
+ If you notice faulty wiring, burning smells, or sparking outlets.
+ If fire doors do not close properly or are damaged.

How We Can Help:
When you report a fire safety concern, our team will arrange an inspection and ensure that the necessary repairs or replacements are carried out promptly. We will work with you to make sure your home remains compliant with fire safety standards.

Closing:
Your safety is our priority. Following basic fire safety steps protects not only your home but also your neighbours. If you have any concerns, don’t wait — contact Auckland Home Solutions for support and guidance.

How to Deal with Damp & Mould in Your Home

Damp and mould are common issues in homes, but if left untreated, they can affect your health and damage your living space. At Auckland Home Solutions, we want to help you understand the causes of damp and mould, and what you can do before requesting a repair.

Causes of Damp & Mould:
+ Poor ventilation in rooms like kitchens or bathrooms.
+ Condensation from drying clothes indoors.
+ Leaks or damage to pipes, roofs, or windows.

Steps You Can Take:
+ Open windows regularly to allow fresh air to circulate.
+ Wipe away moisture from windows and walls.
+ Keep furniture slightly away from walls to improve airflow.
+ Avoid drying clothes directly on radiators.

When to Report to AHS:
+ If mould continues to return after cleaning.
+ If you see large patches of damp spreading on walls or ceilings.
+ If there is a leak you cannot stop.

How We Can Help:
When you report damp or mould, our repairs team will assess the property, identify the cause, and arrange the necessary repair work to resolve the issue safely.

Closing:
Your home should be safe, comfortable, and healthy. If you are worried about damp or mould, don’t wait — follow the steps above and contact us for further support.